The general terms and conditions of the website https://obdelavavoda.com (Nanoten d.o.o.) have been compiled in accordance with the Consumer Protection Act (ZVPot), the Personal Data Protection Act (ZVOP-1) and the Electronic Communications Act (ZEKom-1). .

The website https://obdelavavoda.com/ is managed by the company Nanoten d.o.o., Tržaška c. 40, 2000 Maribor, Slovenia.

Shopping and ordering in https://en.cik-cak takes place 24 hours a day, every day of the year. Due to various technical reasons, business or access to the website is sometimes disabled at short intervals as the website is being maintained. Due to the maintenance of the website, there may be occasional disruptions on the website and thus incorrect information about product prices, descriptions and stock status. The provider is not responsible for incorrect information that occurs during maintenance, and at the same time will inform the customer of any problems that may arise when ordering. The provider reserves the right to limit or completely stop the sale of some or all products for a definite or indefinite period of time, or to limit or completely stop access to the online store pages for a definite or indefinite period of time.

The buyer is bound by the general conditions that are valid at the time of purchase – placing an online order. When placing an order, the user is reminded of the general terms and conditions of business and confirms his / her acquaintance with them by placing an order.

Use the services of the online store when you register as a user, or make a purchase without registration. When you register with the system, you get a username that is the same as your e-mail address and a password. By registering or making a quick purchase, you become a user and gain the right to purchase. This applies to all persons over 16 years of age.

The provider reserves the right to make any changes to the general terms and conditions without special notice. The changes are valid from the moment of publication and are binding on the user.


When you find the products you want to order, click on the “add to cart” icon. At the top right of the cart you can keep track of how many items are in it. If you click on the shopping cart button, a list of items you have in the shopping cart, the total amount and other purchase steps will be displayed.


  • When buying online, you can pay in the following ways:
    • Payment by proforma invoice: you will receive a proforma invoice by post or to the e-mail address specified in the order. After the payment of the pro forma invoice, the shipment will be dispatched within the agreed deadline. In case you have chosen to pay by proforma invoice, you can pay it to:

IBAN SI56 0510 0801 5551 614 – ABANKA d.d., Slovenska cesta 58, Ljubljana. The reference is the same as the order number!

  • When buying, the prices are valid at the time of order confirmation. All prices include VAT. Prices in the online store are subject to change without notice.
  • In case of any price errors, we will allow you to cancel the purchase. The price of the product includes delivery for the route from 0 to 15 km. In the event that the route from the registered office of Nanoten d.o.o.  and the recipient of the product is more than 15 km, the transport costs are additionally charged.

All prices are in euros and include VAT. When buying, the prices are valid at the time of order confirmation. When buying, we will take into account the price valid when confirming the payment. Prices in the online store are subject to change without notice. The images are symbolic.

The price of the product includes delivery up to 15 km from the location of the Nanoten d.o.o.  headquarters to the recipient’s address. If the relation is longer, it is additionally charged.


Users of the online store can buy products at special prices and discounted prices. Various promotions, promotions and other marketing techniques are highlighted. For each product for which the promotion or discount price applies, the conditions of participation in them are clearly defined.


Users can buy certain products with the help of special promotional codes, which you get in various ways (on flyers, on social networks, via mailing). The promotional code brings various benefits when purchasing and is time-limited. The rules of use are clearly defined. 


In accordance with the Personal Data Protection Act (ZVOP-1-UPB1), the manager of the Nanoten d.o.o.  online store is obliged to protect the personal data of its users.

The personal data of our users is one of the areas to which we pay extreme care and attention. We make sure that all requirements are met and we exceed them, as we are aware of the sensitive nature of this area. All personal data of the user of the online store are confidential and will in no case be disclosed to unauthorized persons. Personal data is information that identifies you as an individual: your name, surname, e-mail or regular address, etc. We are not responsible for the accuracy of the data entered by users. We do not collect your personal data, unless you allow us to do so or. agree to this – when ordering products or when subscribing to our e-news. You can unsubscribe from our news at any time, at [email protected]. If your personal data changes, please inform us about the changes at [email protected]. The user is also responsible for the protection of personal data by ensuring the security of his username and password and the appropriate software (anti-virus) protection of his computer.

For business purposes, Nanoten d.o.o.  collects the following user data:

  • name and surname,
  • address and place of residence,
  • email address (your username),
  • contact telephone number,
  • password in encrypted form,
  • and other data that users enter in the forms on the website https://en.cik-cak.si

You can visit most of the pages in the online store without disclosing your personal information, however, we obtain some information automatically using cookies, standard tools in the online industry. The use of cookies and web beacons allows us to identify your IP address, the type of browser you are using, and your overall online activity. IP addresses are collected for security purposes.

At the beginning of the visit, each user is assigned a session cookie to identify and monitor the shopping cart. All mentioned data, except cookies, are stored permanently on the server of the company Nanoten d.o.o.  Session cookies are stored in the server’s memory only for the duration of the visit and are deleted after one hour of inactivity, while persistent cookies are stored on the visitor’s computer.

If you turn off cookies on your computer, you will not be able to make a purchase in the online store.

Exceptional disclosure of personal information

The data collected and processed by Nanoten d.o.o.  will be disclosed only if such an obligation is stipulated by law or in good faith that such action is necessary for proceedings before courts or other state bodies and for the protection and realization of Nanoten d.o.o.  s legitimate interests.

About cookies – What are cookies and why are they needed?

A cookie is a short text that a website sends to your browser when you visit. In this way, the website recognizes you, remembers the information about your visit and provides you with a friendly and simpler online service. With the help of cookies, we customize the content on our website, remember your preferences and record visits to our online store. Browsing our online store is more pleasant, faster and, above all, more efficient with cookies.



The order is rejected if it is established that it cannot perform it under the stated conditions and information available to the online store. The buyer cannot demand the fulfillment of such an order.


The online store with the activities necessary for the execution of the accepted order starts immediately upon receipt. The bidder must goods or. service to be delivered at the promised time. Upon delivery, it must provide the user with additional information regarding the right of withdrawal, especially the conditions and manner of exercising the right itself. It must provide all the necessary information regarding the address to which the user can turn in the event of a complaint.


Submitted electronic order or. the concluded purchase contract is stored at the company’s headquarters. The customer can follow all his orders on his profile.


Pursuant to Article 43 of the Consumer Protection Act, the buyer may, within 14 days of receiving the goods, notify the provider in writing of the withdrawal from the contract or orders. The notice of withdrawal may be submitted by the buyer on a form or by an unambiguous statement clearly stating that he is withdrawing from the contract.

In the event of withdrawal from the contract, the company will immediately or no later than within 14 days of receiving notice of withdrawal from the contract refund all payments received to the buyer. The company shall reimburse payments to the consumer by the same means of payment as used by the consumer, unless the consumer has requested the use of another. The consumer does not bear any costs when returning the money.

The buyer must return the goods within 14 days of notification of withdrawal from the order. After returning the goods, the buyer receives a refund. Order Withdrawal Form (DOC)


Postage and delivery

Orders are usually shipped according to the agreed deadline. We agree with the customer on the delivery date. We deliver with our own transport.

The price of the product includes delivery up to 15 km from the location of the Nanoten d.o.o.  headquarters to the recipient’s address. If the relation is longer, it is additionally charged.


You can also pick up the products in person at the company’s headquarters. When completing the purchase, select the option PERSONAL COLLECTION. There are no postage costs in this case.


If the product for which the warranty is issued does not work flawlessly or does not have the features listed in the warranty card or advertising message, the consumer can first request the elimination of defects. If the defects are not rectified within a total of 45 days from the day on which the manufacturer, seller or authorized service center received the request to rectify the defects, the seller must replace the consumer free of charge with identical, new and faultless goods. If the seller does not repair or replace the goods with a new one within the period referred to in the previous paragraph, the consumer may terminate the contract or demand a reduction in the purchase price.

For the replaced goods or the replaced essential part of the goods with a new one, the seller must issue a new complaint. The consumer’s rights under this Article shall lapse after two years from the date on which the consumer requested the free rectification of the defects or the replacement of the goods with a new one.


All products are inspected and shipped undamaged before delivery.


In the event that the delivered products do not meet the characteristics or. specifications of the ordered products, you must notify us within 8 days from the date of receipt of the product. Please return the products in the original sales packaging and in the condition in which you received the product. Attach a completed complaint form, which we send by e-mail upon request, with a brief description of what the reason for the return is. The amount in the value of the returned product, without delivery costs, will be returned to you, recognized as a credit or we will arrange for the implementation of a new product.


Nanoten d.o.o., Tržaška c. 40, 2000 Maribor, Slovenia respects applicable consumer protection legislation and makes every effort to fulfill its duty to establish an effective complaint handling system.

The customer can file a complaint in several ways, in writing, via e-mail
[email protected] and orally on the minutes in the store Nanoten d.o.o., Tržaška c. 40, 2000 Maribor, Slovenia.

The competent staff in the company Nanoten d.o.o., Tržaška c. 40, 2000 Maribor, Slovenia will decide on the appeal as soon as possible, or no later than within 8 days of receiving all the documentation required for the assessment. Nanoten d.o.o.  will send a response to the complaint with appropriate explanations in writing to the customer’s contact address (in most cases to the e-mail address). The party has the right to file an objection. Nanoten d.o.o. will send the decision on the objection with appropriate explanations in writing to the customer’s contact address within 15 working days. With this, the decision of the company Nanoten d.o.o.  is final and the internal appeal procedure is completed. If the party is not satisfied with the resolution of the appeal, he can file a lawsuit with the competent court.



In the event of errors in shipping or on the delivered goods, the buyer first contacts the seller directly, with a complaint. The seller then, at an appropriate time, given the nature of the problem, responds to the buyer by rejecting or confirming the complaint and offering possible solutions to the matter.

If the parties cannot resolve the dispute through an appeal, by mutual agreement, the court with appropriate jurisdiction in Celje shall have jurisdiction over the dispute.

Pursuant to Article 32 of the Out-of-Court Dispute Resolution Act (ZIsRPS) Nanoten d.o.o.  does not recognize the competence of IRPS providers to resolve a consumer dispute that a customer may initiate in accordance with this Act. The customer can also file a complaint on the EU platform for online resolution of consumer disputes (SRPS). The web link to the SRPS is available here: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage



We are committed to always providing the customer with the following information:

  • company identity (company name and registered office, register number);
  • contact information that enables the user to communicate quickly and efficiently (e-mail, telephone);
  • essential characteristics of the goods or services (including after-sales services and guarantees);
  • the final price of the goods or services, including taxes, or the method of calculating the price if, due to the nature of the goods or services, it cannot be calculated in advance;
  • product availability (any product or service offered on the site should be available within a reasonable time);
  • terms of payment, terms of delivery of the product or execution of the service (method, place and deadline of delivery);
  • information on any additional transport, delivery or shipping costs or a warning that such costs may be incurred if they cannot be calculated in advance;
  • the time validity of the offer;
  • conditions, deadlines and procedures in case of withdrawal from the contract; in addition, if and how much the cost of returning the goods is;
  • an explanation of the complaint procedure, including any details of the contact person or customer service;
  • familiarization with liability for factual errors;
  • the possibility and conditions of after-sales services and a voluntary guarantee where necessary;
  • information on the compatibility of digital content with hardware and software with which the company is familiar or should be familiar.

There may be errors in the preparation of the website that we cannot influence and are not responsible for. In the event of a large price discrepancy or technical data, we will notify you when ordering.



Shopping and paying through the online store is secure. All money transactions made in the online store are protected by the Secure Sockets Layer (SSL) protocol and the secure data encryption protocol. For your security, all payments made with a payment card are processed in real time with immediate verification of data at banks.

All data you provide to us is encrypted using SSL data encryption technology. The data encryption process allows personal data not to be intercepted. Personal data is transferred in encrypted form from your computer to the bank’s authorization server and is not stored on the provider’s server. To check if your browser is in safe mode when making a payment, look for the lock icon in the bottom corner or at the end of the address bar in your browser.



When editing a website, we try to ensure the accuracy and timeliness of the information. However, criminal and civil liability for factual and legal errors in the information is completely excluded and we are not responsible for any direct or indirect damage or inconvenience that may occur to the user due to the use of any incorrect or inaccurate information that may be found on this website. .

We reserve the right to change any information included or available on this website at any time without prior notice. The content published on this website does not have the character of an official document, except where specifically stated. We are also not liable to users for any damage that may occur due to technical problems, or due to the inability to access the website or the inability to use information located or derived from the website.

This website also contains links to other websites of legal and natural persons, for which we do not accept any responsibility for the content, format and updating of these pages, as well as for their possible policy towards website visitors.

All texts, images, graphics, animations and other documents contained on the websites are subject to copyright or other forms of intellectual property protection within the legally permitted framework. The content of the web pages may not be copied, distributed, modified or reproduced in any other way, except with our written consent.


Nanoten d.o.o.,
Tržaška c. 40,
2000 Maribor,

In case of a visit to the company’s headquarters, please call us in advance! Thanks!

Phone: +386 (0)70 551 199; +386 (0)8 201 74 92

Email: [email protected]

Web: https://obdelavavoda.com/

NANOTEN, družba za inovativne tehnologije, inženiring, prodajo in storitve d.o.o.

IBAN:  SI56 0228 0025 8234 395 –  NLB d.d.
SI56 0700 0000 3453 969 (odprt 23.10.2019, GB d.d., Kranj
SI56 0483 5000 2525 161 (odprt 21.10.2015, NOVA KBM d.d.

Date of enrollment: 18.9.2020